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Asian Journal of Engineering, Sciences and Technology - Volume 7, Issue 2 2017
By Engr. Ali Ahmed, Huma Ali Ahmed
Keywords: Disaster recovery, Cloud computing, Customer relationship management, Disaster recovery as a service
These days we have seen that data has been generated in very huge amounts which requires recovery services. Cloud computing provides a huge platform for sharing the data on many places. It introduces a lot of services like infrastructure as a service (IaaS) that provides virtual and physical resources, software as a service (SaaS) which delivers software that provides remote accessibility for consumers over the Internet, platform as a service (PaaS) that delivers computing tracks mostly includes in programming languages and operating systems and network as a service (NaaS) that provides actual network transport data connectivity services. Now we have another recovery service named disaster recovery as a service (DRaaS) which is used to replicate data on multiple servers. DRaaS can be used at the time when servers lost data and unable to provide information. In this research paper, we are going to propose a model for customer relationship management (CRM) using DRaaS which will reduce the problem for data loss. This model will also resolve the latency issues over the cloud for CRM users.